Contact us

We handle support ourselves rather than through an outsourced desk. One inbox, answered within one working day.

Before you write

• For a delayed parcel, include the order reference and the tracking number from your dispatch email.
• For a return, tell us the order reference and whether you want a refund or an exchange.
• For a faulty item, a photograph helps us decide whether to replace or advise — either way we will resolve it.

Response times

Email is answered within one working day, and usually within a few hours during Mon–Fri, 09:00–18:00 (GMT+8). Telephone lines are staffed in the same window; outside it, email is faster.